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Multilingual Email Auditing

With internet technology you're global from day one. Whether you're General Motors or a small antiques store in Kentucky, the day you go on the internet, everyone can see you. Your customers are no longer the people in your own community. The internet is the most unforgiving medium on the planet. The customer rules, and if you make a mistake they probably won't come back. - Yobie Benjamin Chief of global strategy for e-commerce Ernst & Young

IZAR.COM develops evaluation programs of call center email correspondence to insure correct grammar, spelling and branding.

Managing customer service requests through email correspondence poses potential problems for a multilingual e-commerce site. We evaluate the outgoing email from in-language customer service centers for grammar, spelling, style, idioms and the effectiveness or helpfulness of your responses through reader feedback.